🚨 Australia’s 3G Shutdown: New ACMA Rules for Telcos 🚨
As of October 28, 2024, the shutdown of Telstra and Optus 3G networks has transformed mobile connectivity in Australia. Alongside this, the ACMA has introduced crucial new rules https://www.acma.gov.au/articles/2024-10/new-telco-rules-support-continued-access-triple-zero for telcos to ensure customer safety, especially regarding emergency call access.
These regulations, which IoTAS Australia actively supports with our S042.1 emergency call testing and as an active member of the ACMA, require telcos to:
📲 Identify Incompatible Devices: Detect mobile phones that cannot access the Triple Zero emergency service, including ‘camp-on’ setups for emergency calls.
📢 Proactive Customer Notifications: Inform customers if their phones lack access to emergency call services.
🚫 Restrict Service for Non-Compliant Devices: Stop supplying carriage services to phones that are unable to access emergency calls.
💬 Provide Alternatives: Assist customers by offering information on low-cost or no-cost mobile phones.
🤝 Enhance Financial Hardship Policies: Update policies to ensure that customers in financial hardship can receive help obtaining an affordable or free mobile phone.
At IoTAS Australia, we are committed to supporting telcos through this transition. As a lab specializing in S042.1 emergency call testing and an active member of the ACMA, we provide the technical expertise telcos need to ensure compliance and customer safety. Our testing services help telcos verify emergency call capabilities, ensuring Australians can rely on their devices during critical moments.
📞 Need assistance navigating these new requirements? Reach out to IoTAS Australia today to learn how we can support you in achieving compliance with ACMA’s standards.